PlotFinder support
PlotFinder is made by Starlight Software Solutions in Gaborone. If something is wrong, or a plot is not where it should be, we would rather hear about it.
Write to us
One address, read by the people who build PlotFinder. We answer within two working days, and usually sooner. Botswana time, Monday to Friday.
Or write to info@starlightsoftware.co.bw directly.
Things you can settle without us
- A subscription — changing or cancelling it. Both stores keep this in your own account settings, and neither lets us do it for you: Apple · Google Play.
- A purchase the app has not noticed. Account → Restore purchases re-sends the receipt, which is what tells our server about it.
- Deleting your account. Account → Delete account, or ask us if you have already removed the app.
- The town you can search. On the Free and Basic plans it follows where you are, so it needs location permission switched on in your device settings. How the towns work.
A plot that is missing or in the wrong place
Worth telling us about, and the more precise you can be the better: the plot number, the town, and where it actually is. Plot data is reference data rather than a survey — see the terms of use — and we correct errors when we find them.
Business and API access
The plot and parcel data behind PlotFinder is available to businesses under contract, with its own documented API. That is a different conversation from app support, but it starts at the same address.